The system of mass services (CMO) is a field of activity (industry, trade, services), in which there are massive needs for the performance of any type of work and services, and these needs are serviced.

Examples of queuing areas


Rendering public services to the population


Banking services


Medical service




Retail and small wholesale trade


Transport service

Why do I need to simulate a QMS?

Using the technology of modeling queuing systems (QMS) allows:

Optimize the service process;

Significantly reduce maintenance costs;

Improve service performance.

These indicators are achievable by eliminating the “narrow” places in the work of the servicing units, ensuring the reception and resolution of issues of the necessary number of visitors and eliminating queues in the servicing units


Simulation possibilities of Queuing Systems

SMO technology allows:

To find out the real throughput of each serving unit

due to the creation of its abstract scheme with the parameters of the processing time of customer requests and other basic values;

Optimize the work of the unit

based on the required parameter, for example, you can set the desired value of the average waiting time in the queue and a model will be built with the necessary working conditions of the department: the necessary number of employees, self-service devices, windows with cashiers, while the model also takes into account the parameters of the room in which located subdivision.


The results of optimization of QMS

Reduce enterprise costs

Improving the quality of service

Increase the speed of service

Reduced waiting time in the queue

Decrease the queue length

Positive feedback from customers

How is optimization done using simulations

Optimization of queuing systems is carried out in several stages:

Obtaining a plan for the premises of the SMO;

Obtaining / determining the normative indicators of service;

Creating a simulation of the service room;

Carrying out of the analysis of a room, revealing of bottlenecks in service;

Creation of lists of recommendations on optimization of QMS and expected results;

Carrying out the client’s activities to optimize the QMS, checking the results.

The cost of creating a simulated QMS

The cost of creating an SMO simulation, compiling lists of recommendations and optimization results is:

$ 30 for each workplace


You can consult with the manager on all the issues that arise.

Zolotarev Yaroslav
Lead manager of external contacts department
Chuyko Snezhana
Manager of integrated development Department
Kasperovich Evgeny
Manager of the Department for external contacts